Factors Affecting Upgrading Projects in Hospitality Industry in Kenya.

FACTORS AFFECTING INFRASTRUCTURE UPGRADING PROJECTS IN HOSPITALITY INDUSTRY IN KENYA: A CASE STUDY OF NORFOLK HOTEL

BY

OSANO ATIENO

A RESEARCH PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DIPLOMA IN PROJECT MANAGEMENT TO KENYA INSTITUTE OF MANAGEMENT

2016

ACKNOWLEGMENT

I would like to pass my sincere gratitude to all those who in one way or another, ensured successful completion of this project. I would like to recognize the efforts of the lecturers at The Kenya Institute of Management, who struggled towards my understanding of the course. I would like to thank my supervisor Mr. Stephen Kiragu A for his positive guidance and dedicating his time to ensure success of this project. Finally, to the management of Norfolk Hotel for granting me the permission to undertake this study in their organization

ABSTRACT

The purpose of this research study was to establish factors affecting infrastructure upgrading projects in hospitality industry in Kenya with reference to Norfolk hotel. The specific objectives of the study were to analyze the effects of finance, maintenance progress, management style, stakeholder participation and technology on infrastructure upgrading projects in hospitality industry in Kenya. The beneficiaries of the study will include: the management of Norfolk hotel, other hotel and future researchers. Descriptive research design was adopted in conducting research. The target population was 94 employees. The researcher used stratified random sampling procedure to select a sample size of 47 respondents representing 50% of the target population. Questionnaires were used which had open and closed questions to collect data which was then analyzed using statistical tools and presented using pie chart and tables, figures and graphs.

Based on the analysis, 85% of the total respondents indicated that finance affects...