5 Ways to Improve Productivity:

5 ways to improve productivity:

▪ Improve input but get greater increase in output

▪ Maintain input but increase output

▪ Decrease input with a smaller decrease in output

▪ Decrease input but maintain output

▪ Decrease input but increase output

The model below was proposed as a way to identify potential opportunities that exist for improvements.

|How to Identify Relevant Numbers for Productivity Measures |

|(by business units) |

|What is the |What are the visual |Takes out the excess? |Drive Activity Throughput Up |

|throughput? |queues? | |or Reduce Capacity? |

| | | | |

|If multiple |What activity and | | |

|throughputs, what is |building queues are | | |

|the priority |apparent? | | |

| | |Remove the Constraints |Innovative, Gain, Opportunity|

|Throughput [pic]What's the picture? [pic]What do you see?[pic] Action steps? |

| |

|Call-center operations can now rapidly train new employees at call-center locations and maximize |

|cross-sell with modular, just-in-time new product training. They can map skills against job |

|performance to create personalized training and development. Up-to-date skills information can be used|

|to deploy workers to meet rapidly changing customer demands. |

|Financial services...