Submitted by: Submitted by llysmrzmrtn
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Date Submitted: 10/07/2016 07:29 PM
Case Study: A tale of two Restaurants
Case Background
• It’s all about the 2 restaurants where one of them which is Kelley’s seafood restaurant is very profitable because of excellent food quality, but lately has been having a problems with consistency because of numerous suppliers. On the other hand, Jim’s steak house is a very successful restaurant because of the techniques and strategies he has been applying on his business.
Time Context
• 15 years ago
Central issue
• Kelley’s seafood restaurant has a problems with the consistency of earning profits because of numerous suppliers.
• Jim’s steak house has no problem regarding on his business.
Secondary issue
• Little communication with his employees. Lack of strategies and techniques. (Kelley)
Objectives:
Kelley’s Seafood Restaurant
• To have a specific supplier for Kelley’s restaurant.
• To build a strong and open relationship between Kelley and his employees.
• To cope up with their losses.
• To become productive and make all works easy.
Areas of Consideration:
Kelley’s Seafood Restaurant
S- Many suppliers, excellent food quality, all employees are cross-trained in all areas.
W- Minimal wages, few perks, little communication with his employees, no automation.
O- Many people likes to eat seafood.
T- Kelley might not get employees because of low wages, it might not get the trust of its customers because of the way he managed it.
Jim’s steak house
S- They used modern technologies, fresh meats and ingredients from best suppliers, gives extra-large portions of food to customers, high wages to the employees, and has teamwork.
W- Many new hires come from referrals from current employees.
O- Many people will patronize his business because of excellent customer service.
T- other competitors might copy his strategies and techniques.
Alternative courses of action (ACA)
Kelley’s Seafood Restaurant
Advantages Disadvantages
ACA 1: Install computer...