Supervisor Case Study

MGT-528 Business Case Study – Self Study

SESSIONAL No. 01 (MARKS: 10)

MODERATOR: Zeeshan Izhar

CASE STUDY

Background Information:

Isha Price could not have been happier when she was hired to supervise the Patient Services Department at North side Hospital. At age 45, Isha had been in various patient and bookkeeping capacities for more than 15 years, and she enjoyed both the work and supervising others. This new opportunity came at a perfect Time: Just three months earlier, she had lost her job as part of a general reorganization at Central Hospital.

As Patient Services supervisor, Isha oversaw a department made up of a senior services representative and two service reps. it had taken five months to fill the position. The delay was caused in part by the internal job-posting process of notifying and interviewing internal applicants before advertising outside the organization.

Two North side employees had applied. Both worked in the Patient Services Department. Juanita Ramirez, 32 had been with North side for 10 years. She was the senior services rep, with over eight years experience in this department. Sue Williamson, at 26, had less time with North side and, therefore, less experience in the function. Although both were interviewed for the supervisory position, neither was seen as strong enough candidates for promotion.

When Isha arrived for work Oil the first day, she met her boss, Chris Sapiro, after completing the new employee paperwork in Personnel. Chris was the one who had interviewed Isha and decided to hire her.

After going over some general guidelines and providing further details about the department and its personnel, Chris mentioned to Isha that two of her employees had applied for her job.

Chris continued: "I just mention that because there could be a possible problem will Juanita. I don't know, she might be resentful. Handle it the way you see best"

Chris then took her to the Patient Services Department, where he introduced...