Bosp 326 Week 8 Final Exam Solution

BOSP 326 week 8 Final Exam Solution

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BOSP 326 week 8 Final Exam Solution

1. (TCO 1) Which of the following practices were utilized by most companies to maintain quality levels until the start of the 1980s?

Team-based initiatives

Process-improvement efforts

Design-quality reviews

Mass inspection

2. (TCO 1) Quality is most difficult to measure and analyze under which of the following definitions?

Judgmental

User-based

Product-based

Value-based

3. (TCO 2) Which of the following systems do not have a role to play in assuring quality in a manufacturing firm?

Sales

Purchasing

Tool Engineering

None (All answers have a role.)

4. (TCO 2) _____ is a challenge facing many service firms such as Avis, Inc.’s Worldwide Reservation Center that handles millions of calls and books more than six million reservations in a year.

The high volume of transactions leading to numerous opportunities for error

Service sector decline

The inability to define and measure quality

High labor turnover

5. (TCO 3) In which of the following categories can companies receive a Malcolm Baldrige National Quality Award?

Small business

Manufacturing

Service

All of the above

6. (TCO 3) ISO 9000:2000 defines a _____-based approach to quality management systems.

customer

statistics

process

product

7. (TCO 4) _____ is a method the Deming philosophy focuses on for improvements in product and service quality.

100 percent inspection

Reducing variation

Financial analysis

Separating the planning and execution functions of management

8. (TCO 4) The primary reason for Deming’s position that slogans should be eliminated is which of the following?

9. (TCO 5) Measurable performance levels that define the quality of customer contact with an organization’s representatives are known as which of the following?

Customer contact requirements

Quality function deployments

Indexed service standards

Consumer...