Bosp 326 Week 8 Final Exam All Correct Answer

BOSP 326 week 8 final exam All correct answer

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1. 1. (TCO 1) Which of the following practices were utilized by most companies to maintain quality levels until the start of the 1980s? (Points : 6)

2. 2. (TCO 1) Quality is most difficult to measure and analyze under which of the following definitions? (Points : 6)

3. 3. (TCO 2) Which of the following systems do not have a role to play in assuring quality in a manufacturing firm? (Points : 6)

4. 4. 4. (TCO 2) _____ is a challenge facing many service firms such as Avis, Inc.’s Worldwide Reservation Center that handles millions of calls and books more than six million reservations in a year. (Points : 6)

5. 5. (TCO 3) In which of the following categories can companies receive a Malcolm Baldrige National Quality Award? (Points : 6)

6. 6. (TCO 3) ISO 9000:2000 defines a _____-based approach to quality management systems. (Points : 6)

7. 7. (TCO 4) _____ is a method the Deming philosophy focuses on for improvements in product and service quality. (Points : 6)

8. 8. (TCO 4) The primary reason for Deming’s position that slogans should be eliminated is which of the following? (Points : 6)

9. 9. (TCO 5) Measurable performance levels that define the quality of customer contact with an organization’s representatives are known as which of the following? (Points : 6)

10. 10. (TCO 5) Maintaining a clean, well-lit waiting room in a doctor’s office is an example of which service-quality dimension? (Points : 6)

11. 11. 11. (TCO 6) The leadership skill of _____ is demonstrated by leaders who encourage employees to participate in quality-improvement efforts and develop...