Dabbawala Ppt

Management Learnings From Dabbawalas - Presentation Transcript

1. MANAGEMENT LEARNINGS FROM DABBAWALAS STALIN SATHITHARAN.V

2. THEY ARE DABBAWALAS

3. THEIR ACHEIVEMENTS

o SIX SIGMA PERFORMANCEOF 99.99999

o ISO CERTIFIED

o GUINESS WORLD RECORD

o BEST TIME MANAGEMENT OF THE WORLD

o FEATURED IN RIPLEY’S BELIEVE IT OR NOT

4.  

5. KEEP OPERATIONAL COSTS TO MINIMUM Cycles & hand carts No costly posh offices

6. MINIMUM CAPITAL INVESTMENT No fuel vehicles Invest hard work Bank on honesty

7. SERVE ONLY THE CUSTOMERS Deliver the goods on time They keep us in business

8. COMPLEXITY OPPOSES COMPLIENCE Simple procedures Plain language of communication

9. MARKING A DABBA VLP 9 EX 12 3 E

10. NEVER DEVIATE FROM YOUR CORE COMPETENCY Marketing of FMCG failed

11. DABBAWALA & AIRTEL

12. DONOT BE OVER DEPENDENT ON TECHNOLOGY 116 years old and do not completely rely on technology

13. FLAT ORGANISATION Every one are share holders- BOSS 25-30 employees are headed by one head

14. ORG PRESIDENT VICE PRESIDENT 13 Members ORGANISATION STRUCTURE TREASURER HEAD 5 MEMBERS GENERAL SECRETARY

15. CO OPERATION Competition only in collection of boxes

16. KEEPS EXTRAS FOR FAULT TOLERENCE 1: 20 employees are kept as reserve They get the same wages as others

17. COMMITMENT MATTERS NOT QUALIFICATION 85% are illiterate 15% failures of 8 th standard

18. KNOW THE IMPLICATION OF FUTURE Wrong delivery gets the heat from every one

19. BUILD AROUND EXISTING INFRASTRUCTURES Existing transportation facility - Train

20. ABANDON BAD CUSTOMERS When the dabbas are not ready on time for 3 days – DROP THE CUSTOMER

21. STRIKE MEANS SUICIDE-WORK IS LIFE Never on strike for 116 years Sort out differences amicably

22. PENALIZE EMPLOYEES FOR NON COMPLIENCE Penalize for not wearing full uniform Misbehavior, leaves with out prior information

23. DONOT TRANSFER EMPLOYEES OFTEN They lose customer...