Chili's Management

Cody Means

November 24, 2009

Management 3610 8:00

Management Paper: Chili’s

Chili’s: Sizzle Service Management

Chili’s Grill & Bar is a restaurant chain owned and operated by Brinker International, which also owns On the Border Mexican Grill & Cantina, Maggiano's Little Italy, and Romano's Macaroni Grill. Chili’s restaurant offers a fun atmosphere with a large variety of food choices. They pride themselves on being unique and providing an upbeat family oriented atmosphere. The food choices are constantly changing and improving. The scope of operations is worldwide, including places such as: Egypt, Lebanon, India, Kuwait, Canada, Peru, Mexico, all over the world (over 1400 to be exact) (Wikipedia). We will be discussing how Chili’s was started, how management handles the organization from many different levels, and my assessment of how well the management leadership is applied to the organization.

The first Chili’s was established on March 13, 1975 by Larry Lavine in Dallas, Texas (Wikipedia). Legend has it that Mr. Lavine attended a chili cook-off in the arid, remote town of Teralingua, Texas and shortly after he began the first Chili’s in a converted postal station (Chili’s). Lavine continued to expand Chili’s, keeping things unique and with a Southwest décor. In 1983, Larry sold his company to restaurant executive Norman E. Brinker, formerly of the Pillsbury restaurant group (Wikipedia). From there, Mr. Brinker has taken Chili’s and turned it into a monster casual dining restaurant chain. They now have locations in all 50 states, including Hawaii and Alaska, and in 24 international locations, some of which were included above.

Management planning is an important part of Chili’s philosophy. Chili’s goal, or mission statement, is “To dominate casual dining!” That tells all of their employees that they are set out to make Chili’s the number one choice for people when they decide to go grab a bite to eat. Chili’s management does this by having...