Submitted by: Submitted by misshari619
Views: 745
Words: 6086
Pages: 25
Category: Other Topics
Date Submitted: 04/09/2011 06:41 AM
TTom and Kathleen’s Greenhouse and Garden Centerr
An Enterprise Project
Submitted by
Student Name
Prepared for
PROC 5820, Operations Management
Summer, 2009
Webster University
Assignment #1 submitted: July 17, 2009
Assignment #2 submitted: July 24, 2009
Assignment #3 submitted: July 31, 2009
TTABLE OF CONTENTSS
1A-1. Organization Chart.………..……………..………………………………………………3
1A-3. Mission, Goals, and Objectives.………………………..…………………………………4
1A-2. Key Factors Considered when Selecting the Enterprise……….…………………..…….5
1B-2. Process Flow Defined..….…...…………………………………….…………………….6
1B-4. Information Flow Defined……..…………………………….………….………………8
1B-1. Process Flow Chart………………..………………………….………………………….9
1B-3. Information Flow Chart……………………..……..………………..………………….10
2A-1a. CAPACITY MEASURES: BOTTLENECKS AND SLACK………….…..………..11
2A-1b. PRESENT CAPACITY / ANTICIPATED DEMAND…………...….……….……..13
2A-1c. ACHIEVING ANNUAL CAPACITY BALANCE……….....….……..………..….14
2A-2a. ADJUSTING TO A 50% INCREASE IN DEMAND…….…….……….…………..15
2A-2b. ADJUSTING TO A 50% DECREASE IN DEMAND……….…...…………………15
2B-1. PRODUCTION PLANNING…………………………………….…..………………..16
2B-2. WORKER INFORMATION REQUIREMENTS……………….……...……………..17
2B-3. TECHNOLOGY AND TIME………………………….……….….…………………..18
3A-1. QUALITY ASSURANCE AND QUALITY CONTROL MEASURES…….....…….20
3A-2. MEASURES OF EFFECTIVENESS………………………...………………………..21
3A-3. THE COST OF QUALITY…………………….……………...…………...…………..22
3B. VERTICAL INTEGRATION: OPPORTUNITIES AND LIMITATIONS .…..……….23
TTom and Kathleen’s Greenhouse and Garden Centerr
TOur Missionr
Tom and Kathleen’s Greenhouse and Garden Center puts the highest priority on our customers’ satisfaction by providing high quality ornamental plants, vegetables, and landscaping materials while utilizing environmentally responsible methods in all facets of our business. We support our products with knowledgeable and service oriented employees who strive for professionalism as we promote...