Change Management Report

CHANGE

MANAGEMENT

REPORT

TABLE OF CONTENTS

1. INTRODUCTION..............................................................................................3

2. LITERATURE REVIEW..................................................................................4

3.1 Drivers of Change............................................................................................4

3.2 Meta Change Model........................................................................................5

3.3 Total Quality Management Principles.............................................................6

3. CASE ANALYSIS..............................................................................................7

4.4 Analysis of Approaches To Change And Difficulties.................................7-8

4.5 Change Tool – Total Quality Management (TQM)...................................9-10

4. RECOMMENDATION...............................................................................11-12

5. CONCLUSION..................................................................................................13

6. REFERENCE LIST.....................................................................................14-15

1. INTRODUCTION

Every business in the world is continuously changing to survive in the competitive environment. All companies need to be prepared anytime for receiving the challenges or pressures that change presents and trying to overcome these in order to gain benefits. The pressures or forces to change in a business may arise internally, from management or organisational team, or from external likes change in economic development.

As a business consultant for the company, my responsibility is to provide a report to the Interlock’s Executive Chairman, Mr. Stuart Young with an analysis of the appropriateness of the approaches to change and potential difficulties (Q2), and...