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TOGAF™ 9 and ITIL® V3 Two Frameworks Whitepaper Tom van Sante and Jeroen Ermers, Getronics Consulting

White Paper September 2009

Contents

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Management Summary Introduction Organizational development History of ITIL History of TOGAF The framework dilemma Where ITIL V3 and TOGAF meet Conclusions Appendix The authors, literature and further information

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TOGAF™ 9 and ITIL® v3

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1 Management Summary

This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper, there are references for readers who would like further details about these frameworks. The development of information systems in large organizations, and in multipart supply-and-demand chains, has become complex and flexible. The way in which systems are being designed and managed depends increasingly on a structured approach. Best practice models are based on the experience of day-to-day users and therefore they support their needs. Their development follows the requirements of the organizations that use these models. In a way they change from descriptions of best practice to theoretical models on how processes should work in practice. TOGAF and ITIL are both frameworks that follow a process approach. They are both based upon best practice and are supported by a large community of users. However, whereas TOGAF is focused on Enterprise Architecture, ITIL focuses on Service Management. In the years of development of these frameworks, they have described an ever-growing change of domain, from IT to business processes. In their final versions they appear to have entered into each other’s domains. In this paper we try to explain that it is not a question of whether these models describe similar processes and that one...