Submitted by: Submitted by quynhhd
Views: 219
Words: 343
Pages: 2
Category: Business and Industry
Date Submitted: 05/19/2011 08:15 PM
5/10/2011
Telephoning skills
Making contact
Presented by: TrangLQ
Overview
Receiving a call
Making a call
Leaving a message
Taking a message
Ending a call
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5/10/2011
Receiving a call
- Good morning, ABC company. May I help you? / What can I do for you? - Good morning, this is...Who’s calling,please? / May I ask who’s calling please? Who shall I say is calling? - Could you spell that,please? - Can you hold? / Would you hold on please? - I’ll put you through./ I’ll transfer you.
Receiving a call
- I’m sorry. He isn’t in the office at the moment. - I’m sorry but there is no answer in the office. - I’m sorry, he’s on another line. Would you like to hold? - I’m sorry the line is busy / engaged. - I’m afraid you’ve got the wrong number.
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5/10/2011
Making a call
- Good morning, could I speak to...,please? - Could you tell me when he’ll be back? / when he’ll be available? - I’m calling about... - I’m calling on behalf of... - Am I calling at a convenient time?
Leaving a message
- Could you take a message? - Could you tell him/her that ...? - Could you tell him/her that I’ll call back later? - Could you tell him/her to call me back? My number is... - Could I leave a message?
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5/10/2011
Taking a message
- May /Could I take a message? - Would you like to leave a message? / Do you want to leave a message? Remember to check the information: - Did you say...? - I’m sorry I didn’t catch that. Could you repeat / spell it, please? - The code for Sweden is 9, right?
Ending a call
- Good to talk to you. / Nice talking to you. - Talk to you soon, no doubt. / We’ll be in touch soon. / Look forward to hear from you soon. - Thanks for calling / phoning. - I’ll pass on the message. / I’ll give him/her your message. - Thanks for your help.
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