Key Success Factors

KEY SUCCESS FAC TO R S

© 2002. Decision Strategies International, Inc., (DSI) and Credit Union Executives Society (CUES). Published by CUES. All rights reserved. Reproduction in whole or in part, by any means, without written permission from DSI and CUES is prohibited. Decision Strategies International, Inc. Four Tower Bridge, Suite 400 200 Barr Harbor Drive W. Conshohocken, PA 19428-2978 610.941.2936 info@thinkdsi.com www.thinkdsi.com Credit Union Executives Society 5510 Research Park Drive P.O. Box 14167 Madison, WI 53711 800.252.2664 cues@cues.org www.cues.org

ISBN 1-889394-73-4

About the Authors

Paul J. H. Schoemaker, Ph.D.*, is the founder, chairman and CEO of Decision Strategies International, Inc. He also serves as Research Director of the Wharton School’s Emerging Technology Program and teaches strategy and decision making at the Wharton School. Professor Schoemaker is the author of several books including Decision Traps (1990), Winning Decisions (2001), and the co-editor of Wharton on Managing Emerging Technologies (Wiley, 2000). During 1982-1984, Dr. Schoemaker took an extended full-time sabbatical with the corporate planning and strategy group of Royal Dutch/Shell in London. He has consulted with numerous companies, including Abbott, Glaxo-Wellcome, General Motors, Kidder Peabody, Knight-Ridder, McKinsey and Co., Merck, and SmithKline Beecham. His international clients include the Asian Development Bank (Philippines), Domtar (Canada), Lagoven (Venezuela), Lintas (New York), Fletcher-Challenge (New Zealand), Samsung (Korea), Shell Group (Holland), SwissAir Group (Switzerland), Unilever (U.K.) and Volvo (Sweden). George Hofheimer** is VP/Professional Development at the Credit Union Executives Society in Madison, Wisconsin. Prior to joining CUES in 1998, George spent five years in the former Soviet Union as a management consultant and advisor to a variety of public and private sector clients on business development, privatization and executive...