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Date Submitted: 07/22/2011 08:12 AM
CHAPTER 7—JOB DESIGN AND WORK SCHEDULES
MULTIPLE CHOICE
1. Marvin's job involves selling used trucks. To boost his job satisfaction, Marvin's boss authorizes him to tell the dealer when a truck needs a paint job in order to sell. Which task characteristic has been added to Marvin's job?
a.|feedback from the job|
b.|decision-making authority|
c.|work methods autonomy|
d.|task significance|
ANS: B PTS: 1 DIF: M REF: p. 228
NAT: AACSB: Analytic, Creation of Value
2. A job contains high task significance when the
a.|work output touches the lives of many people.|
b.|work output earns a profit for the firm.|
c.|job holder has varied working hours.|
d.|job holder receives frequent feedback from the boss.|
ANS: A PTS: 1 DIF: M REF: p. 228
NAT: AACSB: Analytic, Creation of Value
3. Airplane mechanic Clyde tells his boss, "This job is killing my back. Crawling into small places every day is more than I can tolerate." Which job sub-dimension is Clyde complaining about?
a.|ergonomics|
b.|interdependence|
c.|skill variety|
d.|work methods autonomy|
ANS: A PTS: 1 DIF: M REF: p. 230
NAT: AACSB: Analytic, Environmental Influence
4. A job description is a written statement of the
a.|key features of a job.|
b.|qualifications necessary to fill a job.|
c.|design features of a job.|
d.|degree of specialization within a job.|
ANS: A PTS: 1 DIF: E REF: p. 233
NAT: AACSB: Analytic, Strategy
5. A major benefit of job specialization is that it allows for
a.|a flexible work force.|
b.|enrichment of virtually all jobs.|
c.|excellent coordination of contributors to a total job.|
d.|the development of expertise at all occupational levels.|
ANS: D PTS: 1 DIF: D REF: pp. 231-232
NAT: AACSB: Reflective Thinking, Operations Management
6. An enriched job typically includes the element of
a.|control over resources.|
b.|indirect communication authority.|
c.|routine experiences.|
d.|limited personal accountability.|
ANS: A PTS:...