Room Attendant Basic Duties.

Room Attendant Basic Daily Duties - Housekeeping sop

MORNING SHIFT

1. Before reporting to Housekeeping office, you are requested to wear uniform with name badge.

2. Showered, clean sort hair, shaved (Female: if hair to long to shoulder, it must be tied back off the face).

Nails are to be clean and short (Female; with only clear or very pale nail polish and always wear all make-up in

moderation).

3. The only jewelry you may wear is a watch, one ring, (Female: small earrings).

4. Only plain black shoes may be worn and black socks, preferable in the style recommended. Female to wear light brown stockings.

5. Report on duty in HSKP office, and sign in on time.

6. Collect your worksheet, and check if no mistake, check if VIP in-house and VIP arrivals are indicated and sign for your Key Card. Keys place with Key Pouch by the Pocket before leaving Housekeeping Office.

7. Collect cleaning baskets with cleaning cloth, check if basket is complete and napkins are sufficient.

8. Go direct to your assigned floor.

9. Once there, check your equipment and trolley with linen and guest supplies.

10. Clean the corridor, ashtrays and elevator door.

11. Check and dust vacant rooms, and ensure that room status is correct with ROOM STATUS REPORT.

12. Make sure that you finish above tasks at 8:40.

13. Move your service trolley and vacuum cleaner out from the pantry, then start to clean “VD” and “OD”.

14. Lock the pantry door and remember guest supplies are very expensive.

15. Start to clean room at 9 o according to order of priority.

VIP rooms

Early request cleaning of occupied rooms

Check-out rooms blocked for VIP or early arrivals

Interval service of other check-out and occupied rooms

Now go to the first room to be cleaned and place your trolley in front door of the room. Clean occupied room as required by guest or if you are sure guests are out, never clean...