Communications in a Business

Research Paper

Nonverbal Communication in an Business

Samson Samuel

9 May 2009

Executive Summary

A company must be aware and acknowledge nonverbal communication to begin improving their business. Successful nonverbal communication is determined by emotional awareness and an understanding of sending and receiving diverse cues.

This paper discusses how important it is to improve nonverbal communication skills in order for an organization to succeed in the areas of customer service, management, and employees relations. In order for a successful customer service process to occur, both parties have to study these skills and interact in a desirable way for an effective outcome. A very important factor of customer service is to enhance a customer’s satisfaction and to avoid any sort of inconsistency. In this paper, there is also discussion about the importance of management leading with cautious nonverbal communication to diffuse any frustrations or distrust with employees. Effective nonverbal communication between fellow employees is a key factor that contributes to the success of an organization.

Recommendations of how to improve nonverbal communication in an organization is presented. There is extensive research in the field of nonverbal communication

Introduction

Communication is essential to any functioning organization. More importantly, nonverbal communication is vital in determining the success of an organization. Communication is a process that takes place continuously as individuals interact with one another on a day to day basis. There are several forms of communication. One way of communicating is through verbal communication. According to Gabbott and Hogg, another way of communicating is through nonverbal acts such as body language (kinesics), facial expression (oculesics), movement, posture (proxemics), and tone of voice (vocalics) (Gabbott & Hogg, 2001, p.6-7). Nonverbal acts portray subconscious feelings that lead to consequences. These...