Total Quality Management

THE IMPACT OF TOTAL QUALTY MANAGEMENT IN THE HOSPITALITY INDUSTRY IN GHANA

BY

THOMAS A. A. AKOKA

(INDEX NUMBER: WIUC/02/227

SUPERVISOR: DR. CHARLES AMOATEY

A THESIS SUBMITTED TO THE GRADUATE SCHOOL OF MANAGEMENT , WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWAARD OF THE MBA (HONS.) DEGREE , PROJECT MANAGEMENT OPTION, IN BUSINESS ADMINISTRATION

DEDICATION

I, Thomas A.A. Akoka hereby do dedicate this Research to my Lord and Saviour Jesus Christ through who I successfully completed this course.

I further dedicate it to my entire family especially my beloved Boy, Berthold A.A. Akoka for their patience, support and kindness that they accorded me throughout the entire program. May the Good Lord Bless them abundantly.

DECLARATION

I do hereby declare that except for references to other people’ work which have been duly cited, the work presented in this thesis “THE IMPACT OF TOTAL QUALTY MANAGEMENT IN THE HOSPITALITY INDUSTRY IN GHANA: A CASE STUDY OF LA PALM ROYAL BEACH HOTEL” was carried out by me Thomas A.A. Akoka of Wisconsin International University College, Accra-Ghana.

…………………………… Date: ………………………..

Thomas A. A. Akoka

(Student)

……………………….. Date: ……………………………

Dr. Charles Amoatey

(Supervisor)

ACKNOWLEDGEMENT

I wish to express my sincere and profound gratitude to my supervisor, Dr. Charles Amoatey whose guidance, patience, humility and professionalism for me made this research piece a success. To him I say thank you many fold.

A special one also goes to the entire family of mine who have sacrificed greatly for the achievement of this noble work.

To also my lecturers, mates...