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By Ian Fleming

Drawings by Phil Hailstone

Based on a concept devised by Martin Terry of Lucas Industries Group Training Department.

“This splendid little book respects our intelligence and time. It also puts to shame all the gimmicks to which we have been subjected of late.” Abdulla Ali Uqba, Chief Executive, Al Atheer, Development & Management Consultancy, Dubai. “More than just a guide to better managing your time - it’s a collection of simple, yet effective, tips and reminders to help keep you on track.” Linda Harlow, Director, Brook Street plc “Contains a wealth of practical tips to help busy managers manage their time better.” Viv Clements, Training Officer, Aylesbury Vale District Council.

Published by: Management Pocketbooks Ltd 14 East Street, Alresford, Hants SO24 9EE, U.K. Tel: +44 (0)1962 735573 Fax: +44 (0)1962 733637 E-mail: Web:


All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the publishers. 1st edition 2nd edition 3rd edition 4th edition 1990 1991 1995 1997 Reprinted 1998, 1999, 2000.

© Ian Fleming 1990, 1997 ISBN 1 870471 53 9 British Library Cataloguing-in-Publication Data – A catalogue record for this book is available from the British Library. Printed in U.K. by Ashford Colour Press Ltd, Gosport, Hants.


INTRODUCTION 1 MANAGING RELATIONSHIPS Working with your boss, secretary, team, dealing with interruptions, assertiveness 55

MANAGING WORK ACTIVITIES Taking action (for the right reason, at the right time, in the right way)

5 75 MANAGING COMMUNICATIONS Listening, asking questions, speaking, reading, writing, meetings and handling phone calls

MANAGING YOUR THINKING & REASONING Stress, creativity, problem solving, decision-making,...