Business Process

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Date Submitted: 09/01/2011 07:04 AM

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GB560 Designing, Improving and Implementing Processes

Session # (e.g. 1001C)

Your Name

Kaplan University

Date Submitted

(Before beginning this project at any point during the semester make sure you read the project scenario and instructions for each question within the classroom by clicking on the “Assignment” icon. Make sure you use the scroll bar to see any and all information. Click on the “Project Scenario” link to access the direct questions for the project. DELETE THE PRECEDING PARAGRAPH WHEN PREPARING YOUR PAPER)

UNIT 1 ASSIGNMENT (With Diagram Response Should Run 2-3 Pages in Length)

Q#1 Provide the name of the organization (this must be a real organization and you may use the organization where you currently work; describe the organization’s size and summarize the primary mission of the organization. Don’t simply copy from the organization’s mission statement. (NOTE: You may only select from the 3 industries listed in the project instructions – please delete this note from your paper)

Q#2 From your research of the organization, identify a single Business Process Change that the organization will need to contemplate and undertake in the coming year. These changes can result from new technologies, economic issues, or changes in the marketplace.

Q#3 Utilizing the Capability Maturity Model (CMM) outline briefly what changes need to be undertaken at each of the 5-stages (pages xxxiii-xxxiv).

Q#4 Evaluate Porter’s three-phase process (page 32, figure 2.1) for defining a company strategy and create a simple chart of the recommended change addressing issues in each phase.

UNIT 2 ASSIGNMENT (With Diagrams Responses Should Run 3-4 Pages)

Q#5 Prepare two general process diagrams (see figure 9.2) for the Business Process Change you identified in question #2 in Unit 1.

5a. Diagram the current process steps taken by the organization for the process.

5b. Diagram any adaptations to the process steps after the...