Managing Conflict

“Conflict is a natural disagreement resulting from individuals or groups that differ in

attitudes, beliefs, values or needs.” The main causes of conflict are past rivalries,

differences in personality, trying to negotiate before the right time or before needed

information is available. Some people want change to happen more quickly than others and

tend to blame others for causing the problems.

Conflict can be positive if it is managed properly. Perhaps healthy conflict can lead to

Development and evolution, new ways of thinking and further management options.

Conflict can be managed effectively if it is understood properly by coming up with an

agreement that meets both the individual's and society's needs which is benificial mutually

and it strengthens the relationship.

Conflicts arise under following situations:

When we ignore others needs or our own needs.

When people apply perceptions and interpret reality differently

when people try to make others change their actions or to gain an unfair advantage.

When one party refuses to accept the fact that the other party holds something as a value

rather than a preference.

Because people ignore their own or others’ feelings and emotions

When feelings and emotions differ over a particular issue.

Dealing With Conflict

Identify the conflict situation- In order to resolve conflict quickly one should identify it at the

primary stage.

MANAGING CONFLICT

There are five steps to managing conflict:

Analyze the conflict

Š Determine management strategy

Š Pre-negotiation

Š Negotiation

Š Post-negotiation

ANALYZE THE CONFLICT.

The first step in managing conflict is to analyze the nature and type of conflict.

MANAGEMENT STRATEGY.

Once you have analysed the conflict, one needs to select the most appropriate strategy

which helps to gain neutral results. Management strategy is considered as the main strategy.

The outcome of this strategy is mainly win-win and is used when...