Case Tool for Assessment of Program Outcomes in Hrdv 5630, Organistional Development and Change

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MASTERS IN HUMAN RESOURCE DEVELOPMENT ASSESSMENT TOOL:

PROGRAM OUTCOMES TWO AND THREE

PROGRAM OUTCOME #2:

Students will be able to analyze complex factual situations using the important facts, concepts and theories of the Human Resource Development field to help diagnose best practices, problems, and opportunities for program development.

PROGRAM OUTCOME #3:

Students will be able to integrate theories and models to develop solutions to complex HRD problems. They will demonstrate the effectiveness of their solutions using either qualitative or quantitative evaluation criteria.

CASE TOOL FOR ASSESSMENT OF PROGRAM OUTCOMES IN

HRDV 5630, ORGANIZATIONAL DEVELOPMENT AND CHANGE

Johnson Engine Company is a specialty supplier of heavy duty and light weight diesel engines for the trucking industry. Its headquarters are in Indianapolis, Indiana, but its factories are located in rural areas known for their highly educated work forces, strong work ethics, and low tax rates. For the last half century, Johnson had been a predominately unionized organization. The four older plants in the Midwest were all union with high wage rates and adversarial labor management relations. In the early 1970’s, the CEO of the company, Henry Shapp, attended a weekend workshop in Bethel, Maine. The topic was organization development and self-managed work teams. It was run by an organization development consultant named Peter Sneed. The workshop was unusual in that it included both expert lectures on the elements of high performance work systems and actual discussions with managers and self-managing work teams from corporations around the country. These people talked about the transformation of their slow-moving bureaucracies into team-based, vision-driven market leaders. Team members talked about improved quality, quantity, and team communications; managers discussed the bottom-line benefits of transforming their organizations. Their costs went down, they were competing with formidable...