Managerial Communication Man-373-Gs Assignment 1

The past seven years with my employer has shown me that the people promoted to higher positions distinguished themselves as ‘top performers’ by being better communicators than their peers. Two of the common communication characteristics these top performers practice include the ability to read the receiver’s interest and adjust their own communication style based on the receiver’s communication skills.

The receiver’s interest plays a big factor in whether your message will be effectively received. If the receiver has low interest, you need to use some persuasive techniques to get their attention. To do this, answer the question, “What’s in it for me?” then shape the path to your own communication objectives. Other techniques include talking to the receiver like a friend, be yourself and relaxed, you’ll be more accepting to the receiver.

Another way to get a receiver’s attention is to get them to interact in the conversation. To do this, address their needs. People generally have two kinds of needs, practical needs to reach a productive outcome and personal needs to be understood, understand and be involved. Successful communication always addresses the receiver’s both kinds of needs.

The second communication characteristic the top performers in my company practice is adjusting their own communication style to that of the receiver’s communication skill. A successful communicator must analyze his own frames of reference and communication preferences and determine how they may affect the outcome of the communication. The communicator has an understanding of the communication process and always addresses both needs of the receiver. There are a series of steps in the communication process that ensures clear communication at all skill levels. These five steps are:

1. Open, state the purpose and importance of your communication and answer the question, “What’s in it for me?”

2. Clarify, share relevant information,...