The Effects of Ineffective Communication in a Small Business

End of Seminar Project 1

End of Seminar Project: The Effects of Ineffective Communication in a Small Business Nicolle R. Waddy

AMBA 640, Section 1136 Professor Das September 7, 2011

End of Seminar Project 2 Table of Contents Executive Summary Introduction I. Project Management Plan A. Project Overview 1) Project Goal 2) Stakeholder Analysis 3) Project Manager 4) Project Team 5) Team Contract 6) Project Deliverables 7) Employee Survey Sample 8) Employee Survey Results – Graph B. Project Organization 1) Organizational Structure 2) Organizational Boundaries and Interfaces C. Work Breakdown Structure and Schedule 1) Work Breakdown Structure 2) Dependencies 3) Resource Requirements 4) Budget Requirements 5) Schedule 6) Project Responsibilities D. Managerial Process 1) Assumptions, Dependencies, and Constraints 2) Risk Management 3) Monitoring and Controlling Mechanisms II. Operations Management Plan A. Operations Strategy B. Process Improvement Plan C. Operational Efficiency/Operational Effectiveness Improvement III. Information Management Plan A. Information System Objectives B. Hardware/Software Requirements C. Database Technical Support D. Information Management Reports E. Information Security Conclusion References 3-4 5-6

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End of Seminar Project 3 Executive Summary RPG is facing an important managerial challenge with ineffective communication between departments on projects and daily tasks. This challenge is critical to overall effectiveness and efficiency of the organization. It effects how the company operates the business with their customers and vendors. The goal of this project is to achieve an increase in communication between departments within a six-month time frame, measured by a decrease in customer callbacks on service calls and a reduction in open supply orders. The stakeholders in this project include the President, Vice President,...