Quality Management in Atc - Quality and Safety: 2 Sides of the Same Coin?

CITY UNIVERSITY, LONDON

AIR SAFETY MANAGEMENT MSc

QUALITY MANAGEMENT IN AIRLINE OPERATIONS

6 – 8 JAN 2011

Lecturer: Capt. Giancarlo Buono

COURSEWORK A

-------------------------------------------------

-------------------------------------------------

Question: Quality and Safety. Two sides of the same medal? Discuss in approx. 1500 words.

Submitted By: Raymond A Forster

Tel: 07878 558665

Email: r_forster2@sky.com

Word count (excluding Title Page, Glossary, Footnotes and References): 1,582

GLOSSARY

ATC Air Traffic Control

CMIC EUROCONTROL Civil Military Interface Conference

EASA European Aviation Safety Agency

ECAC European Civil Aviation Conference

ESARR EUROCONTROL Safety Regulatory Requirements

IATA International Air Transport Association

ICAO International Civil Aviation Organisation

IOSA IATA Operational Safety Audit

ISAGO IATA Safety Audit for Ground Operations

ISO International Organisation for Standardisation.

QA Quality Assurance

QC Quality Control

QM Quality Management

QMS Quality Management System

SM Safety Management

SMS Safety Management System

TQM Total Quality Management

UK CAA United Kingdom Civil Aviation Authority

INTRODUCTION

Quality and Safety: two sides of the same medal? The two subjects have varied definitions, dependent on the context and method of application; to answer the question, it is necessary to articulate their meanings and relate them to each other within a context, which, for the purpose of this paper, will be ATM in general, and UK military ATM in particular.

WHAT IS QUALITY?

The Oxford English Dictionary defines Quality as ‘the standard of something as measured against other things of a similar kind’ or ‘the degree of excellence of something’. Equally, Quality may describe the calibre of something or someone: ‘it’s of good/poor quality; he’s a good/poor quality salesman’. In general terms, people understand the meaning of the word but the absence of...