Harley Davidson

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|Harley Davidson Motor Company: Enterprise Software Selection |

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(1) Consider Exhibit 10 on page 22 of the case. Does it contain the factors you consider most important in the selection process? Which factors would you be inclined to weight most heavily?

The functional criteria in Exhibit 10 includes the factors which we consider most important in the selection process. From the functional criteria, Receiving, Supply Management and Project Tracking the most important functionalities, while Design and Foundation, Documentation and Request Definition are the supporting requirements which add value and enhance the quality of service. I would also include customer relationships, business intelligence, user friendliness and real-time support to this list.

As for the qualitative criteria, taking into account the very specific culture of Harley Davidson and the Business Integration Model, which highlighted People, Processes and Technology, the most important aspect is the cultural bindings between the provider and Harley Davidson. The processes involved in the purchasing activity will drastically change and people need to be leaded carefully in this process, to make sure they adapt to the changes. For that reason, the implementation stage and all the training and communication that are involved, will be of crucial importance. Taking that into consideration, I would value most long term relationship potential, training approach, understanding...