Insights from the Global Chief Information Officer Study

The NewVoice

of the

CIO

Insights from the Global Chief Information Officer Study

This study is based on conversations with more than 2,500 Chief Information Officers worldwide.

Patrick Toole Vice President and Chief Information Officer IBM Corporation

A letter from the Chief Information Officer

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A note to fellow CIOs

Welcome to the first IBM Global Chief Information Officer Study. For this groundbreaking report, we met face-to-face with more than 2,500 of you, from 78 countries, 19 industries and organizations of all sizes. Through our conversations, we gained an unprecedented amount of insight about what it takes to help grow profits as a CIO today.

You told us about the need to balance a variety of seemingly competing demands, a need that is stronger than ever before. Like your colleagues in the executive suite, you see substantial change on the horizon: business models, budgets and macroeconomic factors, and so much more. At the same time, you set the bar high as you respond to near-term challenges, enacting standardization and centralization to lower enterprise IT expenses. And many of you aspire to fully leverage data to support decision making. The pages ahead contain an analysis of what we learned by listening to you. You and your peers are increasingly active in setting strategy and solving business problems. There is a fundamental focus in three areas: making innovation real, raising the ROI of IT and expanding business impact. One benefit of speaking with such a large and diverse group of CIOs around the world is the opportunity to share their practical advice and success stories with you. I hope you’ll agree that this study is more than just interesting; it’s also a useful tool, providing a glimpse into what works well for you and your peer CIOs now, as well as your visionary plans for the future.

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The New Voice of the CIO

We encourage you to bring ideas from this study into discussions with your executive peers....