Ikea

ZAPPOS.COM

ENHANCING THE “WOW” FACTOR WITH A WORLD-CLASS FINANCIAL SYSTEM

QUICK FACTS

Industry Retail Revenue US$1 billion Employees 1,300 Headquarters Henderson, Nevada Web Site www.zappos.com SAP® Solutions and Services Support for financial processes with the SAP® ERP application and the SAP NetWeaver® technology platform Implementation Partner SAP Services organization Key Challenges • Manage explosive growth • Eliminate spreadsheet-driven accounts payable process and replace with world-class financial system • Deploy automated financial reporting for efficiency • Improve back-end financial system infrastructure Why SAP Was Selected • Support for larger, strategic partnership with breadth of SAP® software and service offerings • Platform stability for future growth with the SAP NetWeaver® technology platform • Match with Zappos’ unique culture of driving change • Ability to provide multiple views of the business through variable financial reports Low Total Cost of Ownership • Early training and easy change management enabled by user testing in blueprint stage • Faster implementation at lower cost resulting from ASAP methodology • Reduced reliance on manual spreadsheets enabled by faster invoice matching • Increased efficiency of back-office operations

Implementation Best Practices • Partnered with SAP Services and used the ASAP methodology for implementation • Implemented full support for financial processes in just 5 months • Used simple but effective spreadsheet for issue management and resolution, assigning one owner to each issue • Held weekly steering committee and daily project meetings to resolve roadblocks Financial and Strategic Benefits • Established a foundation for transforming back-office into world-class financial system • Improved enterprise visibility • Streamlined and improved reporting process with centralized financial data and reports

Formed in 1999 to “WOW” consumers with a dazzling variety of shoes and other products sold...