Safety Management in Airline Ops

Doc 9859 AN/474

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Safety Management Manual (SMM)

Approved by the Secretary General and published under his authority

Second Edition — 2009

International Civil Aviation Organization

Published in separate English, Arabic, French, Russian and Spanish editions by the INTERNATIONAL CIVIL AVIATION ORGANIZATION 999 University Street, Montréal, Quebec, Canada H3C 5H7

For ordering information and for a complete listing of sales agents and booksellers, please go to the ICAO website at www.icao.int

Second edition 2009

ICAO Doc 9859, Safety Management Manual (SMM) Order Number: 9859 ISBN 978-92-9231-295-4

© ICAO 2009 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, without prior permission in writing from the International Civil Aviation Organization.

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AMENDMENTS

Amendments are announced in the supplements to the Catalogue of ICAO Publications; the Catalogue and its supplements are available on the ICAO website at www.icao.int. The space below is provided to keep a record of such amendments.

RECORD OF AMENDMENTS AND CORRIGENDA

AMENDMENTS No. Date Entered by No. Date CORRIGENDA Entered by

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TABLE OF CONTENTS

Page ACRONYMS AND ABBREVIATIONS ......................................................................................................... (ix)

Chapter 1. 1.1 1.2 1.3 1.4 1.5

OVERVIEW OF THE MANUAL .............................................................................................. General................................................................................................................................. Objectives ............................................................................................................................. Concept...