Benchmarking

Week One Assignment

Employment Conflict Management Concepts Worksheet

Concept Application of Concept in Scenario Citation of Concept in Reading Personal Experience in your Organization

Strengthen Communications Internally

There is an opportunity to strengthen communication and begin better relationships between the County Clerk coworkers and avoid future employee disputes. When a company ignores workplace conflict destructive forces are set in motion that decrease productivity, spread the conflict to others, cause negativity and lead to negative morale between the coworkers. In one organization, the president and CEO was on the verge of reorganizing the structure, affecting 600 people, so that two vice presidents would not have to talk to one another (Wilmot & Hocker, 2001, Chapter One) Communication is essential to any company success. There was a lack of communication within the internal workings of the department where the issuance of uniforms occurred. Each coworker is to submit a request for new/broken equipment or uniforms. A person in administration was informing most of the internal staff there was not need to do this. This comment and action caused turmoil within the department because some coworkers were made to submit requests and others were told it did not matter and they did not have to submit the request. The conflict was resolved by the senior administration sending out a memo to all coworkers with a step by step procedure to be followed.

Training

The Coastal County Clerk of Courts is lacking greatly in the technological department. Coastal County Clerk of Courts must think about investing in innovative technology and coworker training. The world’s largest professional association of corporate trainers, the American Society for Training and Development realized the truth in the past and has responded by expanding its focus beyond training. Trainers often make lunar presentations about important workplace skills and . . . plop!...