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1/21/12

Survey Example Product/Service Satisfaction Customer satisfaction with in-dept feedback

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HO ME

FE ATURE S

S O LUTI O NS

RE S O URCE S

TAKE A TO UR

P RI CI NG

CO NTACT US

LO G I N

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Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

www.questionpro.com/a/showSurveyLibrary.do?surveyID=166&mode=1

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1/21/12

Survey Example Product/Service Satisfaction Customer satisfaction with in-dept feedback

for ...... We hope that you will accept this as a token of our good will.

Sincerely, [MANAGER_NAME] Manager In thinking about your most recent experience with [COMPANY], was the quality of customer service you received: Very Poor Somewhat Unsatisfactory About Average Very Satisfactory Superior

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was: Very Poor Somewhat Unsatisfactory About Average Very Satisfactory Superior

Would you please take a few minutes to describe...