Arnold Palmer Hospital Case Study

EXECUTIVE SUMMARY

In a society service plays an important role in a centre of economicactivities. As a matter of

Fact, for an economyto function the service organization needs to provide the infrastructure

In the form of transportation,education, and health care (Fitzsimmons and Fitzsimmons, 2000).

To improve the market presence,utilization and care condition several strategic decision

such as additional service plans of outpatient health and partnering with physicians had been

implemented. (Edlin, 2001). At the same time, the management of health care industry had

started to realize that it is a vital to develop a congruent operations strategy instead of just

focusing on one decision area which is structural decision., as a key to be used in a process of

continuously improving for a hospital’s utilization and financial performance (Buler et .,1996).

The objective of this assignment is to critically evaluate the approach of the Arnold Palmer Hospital (APH) in managing its operation on the quality of medical services, processes and supply chain in both strategic and tactical perspectives. Suggestions are also given for aiming of enhancing and upgrading the current quality of services, processes and supply chain at Arnold Palmer Hospital (APH) for the purpose of realizing its philosophy of 100% patient satisfaction by implementing the Six Sigma methodology, Pareto charts and flow charts in the processes.

The supply chain management of the hospital also needs to be improved by adoption of VMI system.. By doing this it would be able to increase sales, improves customer service level, increased gross margins, reduced overall inventory in supply chain, stabilized vendor’s production, control of the bullwhip effect, solidified customer loyalty through development of a long-term trustworthy relationship and improvement of overall information system capabilities.Nachiappan et al. (2005),

ABDUL HAMID BIN AHMAD MAULANA _...