Qba Ii Chapter 3

Chapter

3 |

Process Strategy | |

TRUE/FALSE

1. Process decisions are strategic in nature.

Answer: True

Reference: Introduction

Difficulty: Moderate

Keywords: process strategy

2. No process can exist without at least one product or service.

Answer: True

Reference: Process Strategy Across The Organization

Difficulty: Easy

Keywords: process, product, service

3. Process structure is the mix of equipment and human skills in a process.

Answer: False

Reference: Process Strategy Decisions

Difficulty: Moderate

Keywords: process, process structure, equipment, human skills

4. Resource flexibility determines whether resources are organized around products or processes.

Answer: False

Reference: Process Strategy Decisions

Difficulty: Moderate

Keywords: resource flexibility, products, processes

5. Customer involvement reflects the ways in which customers become part of the process and the extent of their participation.

Answer: True

Reference: Process Strategy Decisions

Difficulty: Moderate

Keywords: customer contact, customer participation, customer involvement

6. Capital intensity is the ease with which employees and equipment can handle a wide variety of products, output levels, duties, and functions.

Answer: False

Reference: Process Strategy Decisions

Difficulty: Moderate

Keywords: capital intensity, equipment

7. The degree of customization is one factor that impacts the selection of a manufacturer’s process structure.

Answer: True

Reference: Process Strategy Decisions

Difficulty: Easy

Keywords: process selection, customization

8. Service providers with a line process tend to move customers, materials, or information in a fixed sequence from one operation to the next.

Answer: True

Reference: Process Structure in Services...