Best Buy

Describe the culture of Best Buy. Best buy has fast-paced, high-energy, team-oriented work environment strives to understand the needs of our customers, and to challenge, engage and develop every employee's unique talents against the unwavering pursuit of customer satisfaction. Our fast-paced, high-energy, team-oriented work environment strives to understand the needs of our customers, and to challenge, engage and develop every employee's unique talents against the unwavering pursuit of customer satisfaction. We promote and reward business performance and results, successful engagement of employees, and behavior consistent with our company values, which include: Having Fun While Being the Best; Learning From Challenge and Change; Showing Respect, Humility and Integrity; and Unleashing the Power of Our People. Best Buy also recognizes its responsibilities to the community and the personal lives of its employees, and seeks to support employees' commitment to their lives outside of work. Best Buy has embraced the use of social media to empower its employees and reaped massive productivity gains as a result. 

Discuss the approach to organizational change that the ROWE program illustrates. The number of people in the United States who say they are overworked has been rising from 28 percent in 2001 to 44 percent in 2009. The nation's leading electronics retailer has embarked on a radical--if risky--experiment to transform a culture once known for killer hours and herd-riding bosses. The endeavor, called ROWE, for "results-only work environment," seeks to demolish decades-old business dogma that equates physical presence with productivity. The goal at Best Buy is to judge performance on output instead of hours. Hence workers pulling into the company's amenity-packed headquarters at 2 p.m. aren't considered late. Nor are those pulling out at 2 p.m. seen as leaving early. There are no schedules. No mandatory meetings. No impression-management hustles. Work is no longer a...