Corse Project

During the past seven weeks members of Team B Consulting Services have observed CanGo’s systems, management practices, processes and operational procedures for the purpose of finding opportunities for enhancements. This time has been quite productive thanks to the assistance and efforts on the part of CanGo’s managers and employees. Our collaborative efforts have identified several challenges, problems and deficiencies that currently hinder the fully productive efforts of the CanGo organization.

This report includes the highest priorities for review and recommendation. Certainly there are other opportunities for action on the part of CanGo; however, we wish to place a clear focus on the best opportunities for higher returns to the company.

Ineffective leadership is the greatest challenge faced by CanGo. Within the first few days of our observations we realized that we were working with an inexperienced and untested leadership team. Granted, CanGo has had some great success in the past four years and has fostered a good working environment for all employees. However, over the course of our time here we have come to realize much of CanGo’s success story is built upon sand rather than a firm foundation of strong leadership, informed choices and engaged employees. Some of the choices that have been made in the past are causing some great distress in this company and are consuming more dollars than they are returning.

The leadership team struggles to come together and make informed decisions that would strategically align this business. Following are examples of observations which support this concern:

 Vague plans and or goals when discussing items with team members (e.g. Warren’s interactions with his team and assignment of responsibilities that don’t match skills – assignment of a critical project to the newest, most inexperienced team member; a programmer assigned the duty of resolving customer service issues).

 No evidence of a drive to attain the...