Om Term Paper

SML 770 ORGANIZATION MANAGEMENT

TERM PAPER

Under the guidance of Dr. VINAYSHIL GAUTAM

Submitted by: ADITYA AGARWAL 2010SMF6568

DEPARTMENT OF MANAGEMENT STUDIES INDIAN INSTITUTE OF TECHNOLOGY, DELHI

CREATIVITY AND COMPETENCY IN MEDICAL SECTOR

Table of Contents

Abstract __________________________________________________________ 4 Healthcare Introduction______________________________________________ 4 Why Healthcare is important?_________________________________________ 5 Creativity & Health_________________________________________________ 5 How creativity is relevant to medical sector?_____________________________ 6 Why Creativity and Competency are necessary to healthcare sector?__________7 Organization structures contributing errors________________________ 7 Rapid growth in medical errors______________________________________ 7

Creative measures for medical errors_____________________________ 8 Creative measures for large scale change________________________________11 Competency Models________________________________________________ 11 Competency models in healthcare sector__________________________ 11 Approach to Developing a Competency Model ____________________ 12 Different competencies in healthcare sector_____________________________ 14 What makes a good Competency model?_______________________________ 16 Conclusion__________________________________________________

_____ 16 References__________________________________________________

_____ 17

Abstract

The healthcare industry in the country, which comprises hospital and allied sectors, is projected to grow 23 per cent per annum to touch US$ 77 billion by 2012 from the current estimated size of US$ 35 billion. And it‘s not only growing in India, Asia or developing countries but also facing a vertical growth pattern in developed countries. Rising costs, expanding market demand, and increasing customer dissatisfaction will characterize healthcare in this decade and help...