Mngm340 Week 4

WEEK 4 ASSIGNMENT

Question 3, page 160

The JAD sessions should be off–site, the proper people should be invited to the JAD sessions, establish clear ground rules for the sessions, set and follow a clear agenda, distribute the agenda to all participants before the sessions, remain neutral on issues, make sure that everyone has the opportunity to participate, encourage people to be creative and break free of traditional ways of doing things, manage time effectively, and follow up with meeting notes.

1. Hold sessions at a location away from work and with limited distractions.

2. Set an agenda and keep the session on track

3. As the session leader, remain neutral on issues

4. Identify and address critical political and organizational issues early

5. Establish the executive sponsor as the tiebreaker

6. Require that attendance and participation are mandatory

7. Stress that all participants are equal regardless of job code

8. Make sure the facilitator is fully trained and prepared

9. Maintain order; only allow one conversation at a time

10. Respond to ideas, not people.

Question 5, page 160

One way is to ask open–ended questions to let the individual write whatever is on their mind. In this way the questionnaire can be more probing than if it had only closed–ended questions. Another method is to ask a multiple-choice question or a yes/no question, and then, depending on which answer the respondent chooses, have them branch off into a specified set of questions. Alternatively, you might create different versions of a survey instrument, for example, one for users and one for managers of users.

A method of including probing or alternative questions in a questionnaire is asking open-ended questions. Most questionnaires use closed-ended questions in these forms: true or false, multiple choices, rating scale or ranking by importance. By composing a questionnaire of open-ended questions or at least a combination...