Hcs/451

Risk Management Assessment Summary

LeTasia Robinson

University of Phoenix

HCS/451

January 30, 2012

Lisa Kehlenbrink

Quality Management

Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations. Quality management in healthcare has evolved over the years to address increased demands from consumers related to the quality of care and services, as well as to address problems in patients’ outcomes. The medical field tends to use quality management to focus on patient and staff safety, reducing medical errors, and avoiding or decreasing morbidity and mortality rates. In order to improve the quality of a facility requires the entire facility to be in consensus about what the definition of quality means, who is responsible for it, and how the employees in the facility should communicate with one another about any quality issues that may arise. Quality management requires top management commitment and a flow down through all other employees of the organization. It is a planned, organized, and systematic approach to the improvement, monitoring, and analysis of an organization’s performance.

The purpose of quality management is to help organizations improve their performance by eliminating poor quality of service rather than by trying to fix the results after the service has already been given. Quality management allows an organization to continually improve the quality of patient care and services provided and increase the outcome of the patient’s experience being desired and successful. In home health care uses quality control, quality assurance, and quality improvement to focus on the quality of the services offered as well as the means by which the quality is achieved. Focus on the customer by putting quality first and foremost, teamwork, and continuous improvements are all tools and principles needed to define Total Quality Management.

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