Hefty Hardware

Hefty Hardware Case Study

Capstone Team II

Deborah DeCan, Ebony Harris, Germaine Lubinsky, Steven Mahoney

St. Petersburg College: College of Technology and Management

<Version 11 – to be removed before submittal>

Table of Contents

Executive Summary

Hefty Hardware has identified communication issues between their IT department and their business department. An analysis was performed and uncovered that Hefty Hardware had two core issues, the first issue identified was a disconnect between the IT Department and the Business department. Two solutions that were suggested to help bridge the gap between the two units were team building training and additional personnel. The recommended solution is to provide team building training to each department individually which will allow them to work as a team to and build their core business structure to improve how they do their jobs, which will eliminate the need for additional personnel.

The second core problem that was identified was actually found to be two-fold, there were issues with communication between the IT department and the Business department and the business department complained of the IT department taking too long to complete a project which uncovered a time management issue within the IT department. After the analysis was completed it was recommended that the IT department and the Business department undergo training for effective communication. The effective communication training will teach the units to listen effectively and provide value and useful feedback to not only their teams but to the other teams as well, this will help clarify what is being and what needs to be so that everyone involved is completely aware of what is going on or going to happen. It was also further recommended that the IT department complete training in time management to allow them to improve their performance and turn-around time on job...