How Businesses Use Information Systems

Chapter 2

E-Business: How Businesses Use Information Systems

Learning Objectives

1. What are business processes? How are they related to information systems?

2. How do systems serve the various levels of management in a business?

3. How do enterprise applications, collaboration and communication systems, and intranets improve organizational performance?

4. What is the difference between e-business, e-commerce, and e-government?

5. What is the role of the information systems function in a business?

Chapter Outline

1 Business Processes and Information Systems

Business Processes

How Information Technology Enhances Business Processes

2.2 Types of Business Information Systems

Transaction Processing Systems

Management Information Systems and Decision-Support Systems

Executive Support Systems for Senior Management

2.3 Systems That Span the Enterprise

Enterprise Applications

Intranets and Extranets

Collaboration and Communication Systems: “Interaction” Jobs in a Global Economy

E-Business, E-Commerce and E-Government

2.4 The Information Systems Function in Business

The Information Systems Department

Organizing the Information Systems Function

2.5 Hands-On MIS

Management Decision Problems

Improving Decision Making: Use a Spreadsheet to Select Suppliers

Achieving Operational Excellence: Use Internet Software to Plan Efficient Transportation Routes

Key Terms

The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided.

|Chief information officer (CIO), 63 |Executive support systems (ESS), 51 |

|Chief knowledge officer (CKO), 64 |Information systems department, 63 |

|Chief privacy officer (CPO), 64 |Information systems managers, 63...