Managerial Skills Perceived by Clients and Staff

MANAGERIAL SKILLS OF RESORT AND HOSPITALITY INDUSTRY OWNERS IN THE PROVINCE OF ZAMBALES AS PERCIVED BY CLIENTS AND STAFF

A Thesis

Presented to the Faculty of the Graduate School of the

Ramon Magsaysay Technological University

Iba, Campus, Iba, Zambales

In Partial Fulfillment of the Requirements for the Degree

Master in Business Administration

By

Christine N. Redondo

ACKNOWLEDGMENTS

I would like to extend my boundless gratitude to many people. Let me start by thanking God for guiding me through this journey and for giving me the gift of faith, hope, knowledge, understanding, counsel, fortitude, and wisdom to choose wisely. I couldn’t have got this far without His advocate.

Dr. Jesse Echaure., my major advisor, thank you for giving me hope when I was down, you have a way of reviving my hope. You made it possible for me to obtain this MBA. You are truly one of a kind because it is very rare to find anybody that would do what you have done for me. Your outstanding knowledge about what you teach, and your ability to practice the pedagogy is an inspiration that will abide with me for life. You have inflicted upon me the act of devotion and care for students by your example, I promise to do the same wherever my destiny leads me.

Dr. Edano, thank you for inspiring me to do better. Your leadership and collegiality I adore and shall emulate. Your teaching principles including clarity, structure, enthusiasm, humor, task-oriented, and much more-including your attention to details are talents that have made a permanent mark in my career. Thank you for all your candid advice and devotion to students’ success.

Dr. Esmen M. Cabal, I cannot thank you enough for all the times you created for me whenever I need help with my research. I sincerely appreciate your care and your ability to make me feel very welcome during my visitations. I have learned a lot more than academics from you. Your virtues of uncompromising care and dedication to your students...