Managing Change in Organisations

Master of Business Administration

Managing Change in Organisations

Assignment

Date of Submission: 25th July 2011

Word Count: 4167

Table of Contents

Page

1. Introduction 3

2. Company Background 3

3. PESTLE Analysis 3

Figure 1.0 PESTLE Analysis 4

4. Drivers for Change 6

5. Planned vs. Emergent Change 6

6. Pareto Analysis 7

Figure 2.0 Pareto Analysis 7

Figure 3.0 Potential Savings Chart 8

7. Stakeholders 9

Figure 4.0 Stakeholder Chart 9

8. Cause and Effect Analysis 10

Figure 5.0 Cause and Effect Analysis 11

9. Managing the Change 12

10. Systems Model 13

Figure 6.0 Systems Model 13

11. Benchmarking 14

Figure 7.0 Sales Comparison Chart 14

Figure 8.0 Payrolls to Sales Comparison Chart 15

Figure 9.0 Profit Comparison Chart 16

12. Organisational Development 17

13. Further Changes 18

References 20

1. INTRODUCTION:

This report on change management has been produced to reflect the practice of the company Debenhams PLC in its attempt to adapt to the demands of an ever changing and increasingly turbulent retail environment. The need for change within the organisation and more specifically, the Newbridge store comes from a negative sales trend and ongoing profit concerns. The company recently released an Interim Management Statement saying “we will continue to focus on a trading strategy that drives the most cash profit”, Debenhams (2011). This reinforces the commitment for change and places further emphasis on the importance of achieving the organisations main objective, which is to improve profit within the store.

2. COMPANY BACKGROUND:

Debenhams plc is a United Kingdom-based company. It is a department store chain with product categories including womenswear, menswear, childrenswear and homewares along with a range of health and beauty. The Company, with its subsidiaries, is principally engaged in the sale of fashion clothing,...