Management Skill

CASE STUDY- ‘RED HOT CHILLI RESTAURANTS’

Business Report on ‘Red Hot Chilli Restaurants’

1. INTRODUCTION

1. This business report is mainly focus on developing standard processes, policies which regard interview questions, recruitment techniques, induction plan and additional selection methods for recruiting Red Hot Chilli Restaurant staff which will be placed at Covent Garden Branch due to the raising of strong competitive like TGI Fridays and The Hard Rock Café by the favor of UK regional manager, HR manager and Senior Manager.

2. PROCEDURE

1. Online research through Yahoo, Google

2. Book research related topics such as interview and recruiting staff

3. Interview with other manager

3. INTERVIEW QUESTIONS AND IDEAL ANSWERS

1. Waiters/waitresses

1. Question 1:

This question was found quoted in DeLuca (1997, pg63), tell me about yourself.

Justification:

This question could evaluate how well the candidate could talk to attract interviewer’s attention and whether one can help to promote menu or product for the restaurant (DeLuca, 1997, pg63).

Answer:

The candidate should be able to tell interviewer starting with school, and progressing through the jobs that one had held, and bring one up to the present (DeLuca, 1997, pg63).

2. Question 2:

How do you control your emotion when you facing an anger customer? (Arthur, 2008, pg141-142)

Justification:

This question is to ensure what candidate will do when one lost control if meet customer who raise an inurbane request. It is important to know how one will handle the situation when one’s angry (Arthur, 2008, pg141-142).

Answer:

The candidate should be able...