Operation Management Employee Involvement and Result Orientation

Operation Management

Winter Semester 2008/2009

Sociedade Lisbonense de Metalização, S.A.

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Anticorrosive protection in equipments

Quality Management

Operators’ Involvement

Results’ orientation

Work Developed by Group G20:

Index:

Index ………………………………………………………………………………...2

Executive Summary………………………………………………………………….3

Sociedade Lisbonense de Metalização Background …………………………………4

Analysis Method……………………………………………………………………...6

Production Process Analysis………………………………………………………….8

Process Audit………………………………………………………………………...10

Improvement Proposals ……………………………………………………………..16

Appendixes ……………………………………………………………………….... 19

Executive Summary

This work was elaborated to analyze the service provided by Sociedade Lisbonense de Metalização, SA, a firm dedicated to surface’s protection and metallization. For that purpose and because all pieces worked in SLM are different, all our data is related to a standard piece, a transformer with 24m2.

We chose this company due to the simplicity and easy observation of the process, as suggested by the professor, but also because we thought it could be interesting to analyze, from an operations management point of view, a firm that is not a success case, being in the long run a good exercise for us to propose recommendations that we think would save the company, taking into consideration all the information computed in the first workshop related to the employees, suppliers, processing times and capacity.

For all the reasons mentioned above and being a service we opted by choosing two themes of quality management in workshop II: Result’s Orientation and Operators’ Involvement.

Our main improvement proposal is to create an alliance with a big construction firm; this combined with other inferior measures could be enough to put the company back in the game. But later on we’ll explain it at detail.

Summarizing we think that this is not an efficient firm, it needs a lot...