Outback Steakhouse

Outback

Outback Steakhouse

Kayode Adewuyi Lawal

Strayer University

Strategic Human Resource Management (HRM 530)

13 November, 2011

Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage.

The selection method at Outback is focused on tailoring the characteristic of potential employees towards the culture, values and norms of the organization (Stewart & Brown, 2009). Outback uses the realistic messaging approach during their hiring process, outlining what the applicant are to look forward to, in the process the applicants are given the realistic job preview which details the responsibilities and duties expected of the applicant. This approach allows outback to weed out applicants who do not share the same view as outback earlier on in the hiring process and eventually leads to hiring people that see and share the value as the organization, this creates loyalty and also enhances the production process or customer satisfaction at outback.

Outback has a rigorous selection process that applicants go through before they are eventually hired, the Dimension of Performance is an excellent document which shows potential employees what kind of behavior is expected at the organization and how the behavior fits in to the whole vision and goal of outback. The organization is able to achieve a competitive advantage mostly because they have been able to create a stringent hiring process which only targets the best and also fit the culture of the organization. The ability to keep turnover rate at a very minimal is important especially in the restaurant business where people do not really regard the job as a career, outback has been able to achieve this by creating a good system and keeping the best (Stewart & Brown, 2009).

Discuss the importance of fit to Outback Steakhouse....