Mgt 571

Communication Channel Scenarios

Course/Number – MGT/521

Date – 02/06/2012

Instructor Name - Bob Balcerzak

Abstract

This paper analyzes 3 communication scenarios for usage of most effective method within the circumstances. The analysis takes into consideration, location, available time, security, and Channel richness, to make proper judgment. Moreover a need for upstream or downstream mode of communication is kept in the view

Scenario 1

Communication Channel - with team

In this scenario, oral communication is the best primary channel. It must be conducted as a group discussion. This way the responses can be received in a minimal time.

Reasons

This is important because there is only a week to develop a strategy. (The assumption: the entire team is available for group discussion, regardless of their location through phone or video conferencing. Any other communication channels like written communication (e-mails), has some drawbacks such as misinterpretation, lack of built-in feedback and time consuming nature of an e-mail. There is no assurance whether the e-mail is received and read by all recipients. Oral communication allows receiver to respond quickly to any discussions.

Communication Channel -with VP

The conclusions of these conversations should be relayed to vice-president orally, possibly with a face to face conversation. The reason is, the time is not sufficient to prepare official documents or presentations which may get circulated prematurely.

Scenario 2

Communication Channel with offsite IT

In this scenario, unable to login to a computer application can be a major impact to the business could possibly lead to business interruption and inconvenience to clients. This is an emergency situation which needs immediate attention and can be accomplished only by oral communication, a phone call.

Reasons

There could be more hidden reasons for expired password. They must be investigated and resolved quickly. Oral communication with...