The Well Paid Receptionist

The Case of the Well-Paid Receptionist

21st Century Management-MGT 5012

Dr. Polak

5/12/12

Michael Brett Bolhofner

Nova Southeastern University

H. Wayne Huizenga School of Business & Entrepreneurship

Assignment for Course: MGT 5012

Submitted to: Dr. Polak

Submitted by: Michael Brett Bolhofner

Date of Submission: May 12, 2012

Title of Assignment: Case Study: The Well-Paid Receptionist Case Analysis

CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I use data, ideas or words, either quoted directly or paraphrased. I also certify that this paper was prepared by me specifically for this course.

Student Signature:

Michael Brett Bolhofner

Instructor's Comments:

Instructors Grade:

Table Of Contents

Introduction......................................................................................................................................3

Identifying Needs, Problems or Opportunities................................................................................3

Alternatives and Opportunities........................................................................................................4

Owners Values................................................................................................................................5

Employees Values...........................................................................................................................6

Organizational Culture....................................................................................................................8

Strategy...........................................................................................................................................9...