Business Letter

Hoang Lan Trinh

Student ID.: FB60022 Class: FB0661

Writing Porfolio 1

Write a letter

Case 4:

OFFER CONDOLENCES

 Exercise 11, p. 209

As chief administrator for the underwriting department of Aetna Health Plans in Walnut Creek, California, you're facing a difficult task. One of your best underwriters, Hector Almeida,, recently lost his wife in an automobile accident (he and his teenage daughter werent's with her at the time). Because you're the boss, everyone in the close-knit department is looking to you to communicate the group's sympathy and concern. Someone suggested a simple greeting card that everyone could sign, but that seems too impersonal for someone you've worked with every day for nearly five years. So you decided to write a personal note on behalf of the whole department. You met Hector's wife, Rosalia, at a few company functions, although you knew her mostly through Hector's frequent references to her. Although you didn't know her well, you do know important things about her life, which you can celebrate in the letter. Right now he's devastated by the loss. But if anyone can overcome this tragedy, Hector can. He's always determined to get a job done no matter what obstacles present themselves, and he does it with an upbeat attitude. That's why everyone in the office likes him so much. You also plan to suggest that when he returns to work, he might like to move his schedule up an hour so that he'll have more time to spend with his daughter, Lisa, after school. It's your way of helping make things a little easier for them during this period of adjustment.

Underwriting department of Aetna Health Plans 2625 Shadelands Drive Walnut Creek, CA 94598 13 May 2012

Mr. Hector Almeida 47 West Ave. #10, Walnut Creek, CA 94598 Dear Mr. Almeida: On behalf of all the membership of the Underwriting department of Aetna Health Plans, I was deeply saddened and I wish to express our condolences in the loss of Rosalia. I know how difficult this must...