Costal County Clerk

Running head: PROBLEM SOLUTION: COASTAL COUNTY CLERK OF COURT.

Problem Solution: Coastal County Clerk of Court

Shauna Lee

University of Phoenix

Problem Solution: Coastal County Clerk of Court

Coastal County’s outgoing Court Clerk is being replaced by the newly elected Stan Accord. Stan Accord has his own ideas about restructuring and reforming the County’s Court Clerk’s Office. These changes ensure that conflicts and resistance to change will emerge internally. This based on the fact that Stan Accord’s Management style appeared to have trust factors. Stan Accord’s predecessor, Art Brewer, was known for maintaining low operating costs during his tenure as Coastal County Court Clerk. Although it is good to maintain low operating cost, it meant operating in the dark ages because there was a lack of technology and they did not have a website. Once the County began to grow at a very fast pace, due to retirees moving into Amber beach, there was a need for more property development. To that end, Coastal County’s Court Clerk has to begin to advance in new technology that includes training programs for the employees to utilize the technology. There also needs to be methods for better communication to minimize conflict by developing some type of conflict resolution program and focus on new initiatives that will improve and maintain superior service to the residents of the county.

Describe the Situation

Issue and Opportunity Identification

There are several issues and opportunities in the Coastal County Clerk of court situation. The three identified issues include a lack of technology, lack of a means to address conflict, and the ability for citizens of Coastal County to have the ability to access information more quickly without having to come to the court. There opportunities to address these issues. First, the County has to advance its current way of handling issues with the use of technology. To that...