Light Miles Travel - Case Analysis

Executive Summary

Traveling, for some have its different purposes. It’s been know that people travels for two reasons only, for business or pleasure purposes, but no matter the purpose is, traveler’s need a fast and reliable way to get to their destinations stress and hustle free. And traveling with Light Miles Travel agency and tours provides that. Now you can go almost anywhere in the local and foreign places with ease.

The group would like to look into how that company maintains and adopts its reputation after for only it is a new founded corporation of only 2 years. Different tools were used to devise for the group to understand what was done these past 2 years for it to be steady and to adopt to changes. The researchers would also like to learn for one of the most improving travel agency here in the Philippines in terms how to approach different kinds of management dilemmas.

The paper will contain various tools on which helped the group into attaining facts and data crucial for the accomplishment of this research. Also, the paper will contain recommendation which the group feels beneficial for the company in terms of reaching their goals in improving the quality of service they provide to their loyal customers.

Introduction

Light Miles Travel, Inc. (LMTI) is a Filipino-owned and an independent travel and tour company that is based in McKinley Hill, Fort Bonifacio, Taguig City, Philippines. LMTI is a company organized to focus on a market space in both the outbound and inbound sectors of the travel industry; where the travelers come from corporate organizations, institutional agencies and selected customer groups. Thus, from the outset, LMTI was designed to become a service provider company that is largely oriented towards bringing high quality and dependable travel services to the following selected clientele:

• Company employees on incentive trips

• Company foreign trips with business conference

• Company foreign trips with high-value...