Dubai Quality Award

Introduction

Dubai Quality Award is not a process for generating winners and losers; it is a process for recognizing role model organizations. It is also a process for providing organizations with a ‘roadmap’ to achieve excellence through the adoption of good practices and soundly-based approaches that are deployed systematically and are continuously measured and reviewed.

Dubai Quality Award aims to establish the foundations of quality and excellence through the award methodology, as a means of encouraging enterprises to provide high quality services and products. This would lead to raise the status of the Emirate of Dubai and enhance the contribution of the United Arab Emirates in the region and the world.

Dubai Service Excellence Scheme is designed to complement Dubai Quality Award and Dubai Quality Appreciation Programme. This scheme is suited to all businesses, especially businesses from the service sector where customer service is the single most differentiating factor between the business competitors.

The scheme is deigned to differentiate businesses through a reputation of service excellence based on customer-focused and quality driven culture. This is underpinned by a commitment to the highest ethical staff behavior coupled with providing and supporting products and services of value and integrity.

The Benefits of participation:

The award has many benefits, one of which is that it offers organizations the opportunity benchmark themselves against internationally recognized criteria by fully trained assessors of the award.

Applicant organizations shall benefit from the synergy and teamwork involved in preparing the submission document. Applicants also receive an independent feedback report on strengths and areas for improvement.

The objectives of participation:

 Following the methodology of the award leads the organization to focus on developmental activities and programs of change.

 The appreciation of getting the award encourages the...